PRIVACY POLICY

CaPa Group, LLC

Effective date: August 13, 2026 | Last updated: August 13, 2026

This Privacy Policy explains how CaPa Group, LLC collects, uses, discloses, and protects personal information when you visit our website, submit a service or support inquiry, communicate with us, or otherwise interact with our business.

Website: www.capagroupllc.com

1. Scope

This Privacy Policy applies to personal information collected through our website, our Google Forms-based Service & Support Inquiry, email, telephone calls, virtual meetings, and related business communications. It does not apply to information governed by a separate written agreement, customer contract, confidentiality agreement, employment notice, or another policy that expressly supersedes this one.

2. Information We Collect

Information you provide

We may collect information that you voluntarily provide, including:

· Contact information, such as your name, email address, telephone number, job title, department, organization, school, or professional affiliation.

· General location information, such as city, state or province, country, and time zone.

· Inquiry information, including your audience type, area of interest, process or application, challenge or opportunity, desired result, timing, actions already taken, and preferred next step.

· Communications and business records, including emails, meeting notes, proposals, project correspondence, and information needed to provide requested services or support.

· Any other information you choose to provide. Please do not submit proprietary formulations, customer-confidential information, passwords, financial account information, medical information, or other sensitive information through the public inquiry form.

Information collected automatically

Our website host, security providers, and third-party services may automatically collect limited technical information when you use the website or inquiry form. This may include your Internet Protocol address, browser and device type, operating system, referring page, pages viewed, timestamps, and information used for security, diagnostics, and service operation.

Cookies and analytics

We do not currently use advertising cookies or behavioral advertising.

You can control many cookies through your browser settings. Blocking some cookies may affect the functionality of the website or embedded third-party services.

3. How We Use Information

We may use personal information to:

· Evaluate and respond to service, support, education, mentoring, or business-development inquiries.

· Determine whether CaPa Group's services are appropriate for the stated need and recommend a next step.

· Prepare for consultations, technical reviews, training, proposals, or other requested interactions.

· Communicate with you and maintain records of our business relationship.

· Operate, secure, troubleshoot, and improve our website, forms, and business systems.

· Prevent fraud, abuse, security incidents, or misuse of our services.

· Comply with applicable law, enforce agreements, and establish or defend legal claims.

Submitting an inquiry does not enroll you in a marketing list. We will not use your inquiry information for unrelated promotional email unless you separately choose to receive those communications.

4. How We Disclose Information

We may disclose personal information only as reasonably necessary in the following circumstances:

· Service providers. We may use companies that provide website hosting, forms, email, document storage, videoconferencing, scheduling, analytics, cybersecurity, or other business-support services. They may process information for us subject to their agreements and applicable law.

· Professional advisers. We may disclose information to attorneys, accountants, insurers, or other advisers when reasonably necessary for professional advice or business operations.

· Legal and safety reasons. We may disclose information if we reasonably believe disclosure is required by law, legal process, or governmental request, or is necessary to protect rights, safety, security, or property.

· Business transactions. Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate protections.

· With your direction or consent. We may disclose information when you ask us to or otherwise authorize the disclosure.

CaPa Group does not sell personal information and does not share personal information for cross-context behavioral advertising.

5. Google Forms and Other Third-Party Services

Our Service & Support Inquiry is provided using Google Forms and may store responses in Google Workspace services. When you use the form, Google may process technical and usage information under its own terms and privacy practices. You can review the Google Privacy Policy. CaPa Group is responsible for its own use of the inquiry information received through the form.

Our website may also contain links to or integrations with other third-party services. Their privacy practices are governed by their own notices, and we encourage you to review them.

6. Data Retention

We retain inquiry records for 24 months after the last substantive interaction, unless a longer period is reasonably necessary for an active or anticipated business relationship, contractual obligations, legal compliance, dispute resolution, security, or recordkeeping. When information is no longer reasonably needed, we take steps to delete it, anonymize it, or securely dispose of it, subject to backup and legal-retention requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure. No system or transmission method is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive or proprietary information through the public inquiry form.

8. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. These rights may be subject to exceptions and identity-verification requirements.

To make a privacy request, contact us using the information in Section 13. We will review and respond in accordance with applicable law. We will not discriminate against you for exercising a legally protected privacy right.

9. Children’s Privacy

Our website and public inquiry form are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A child under 13 should not submit the inquiry form. A parent, guardian, educator, or program representative may contact us on the child’s behalf. If you believe a child under 13 has provided personal information, please contact us so that we can take appropriate action.

10. International Visitors

CaPa Group is based in the United States. If you access our website or submit information from another country, your information may be processed and stored in the United States or other locations where our service providers operate. Those locations may have privacy laws different from those in your jurisdiction.

For individuals in the European Economic Area, United Kingdom, or similar jurisdictions, our processing may be based on responding to your request, taking steps before entering a contract, our legitimate interests in operating and protecting our business, compliance with legal obligations, or consent where required.

11. External Links

Our website may link to websites or services that CaPa Group does not control. We are not responsible for the privacy or security practices of those third parties. Review their privacy notices before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations. We will post the revised policy on our website and update the “Last updated” date. Material changes may be communicated through additional reasonable notice when appropriate.

13. Contact Us

Questions, concerns, or privacy requests may be directed to:

CaPa Group, LLC
Privacy Contact: Administration
Email: inquiries@capagroupllc.com
Website: www.capagroupllc.com